Return & Refund Policy
We are confident you’ll love the results.
That’s why we offer a 30-Day Money-Back Guarantee. If you aren't satisfied for any reason, just return it for a full refund.
Once your return request is approved, a prepaid return label will be emailed to you.
Please review the eligibility criteria below before sending your item back.
⸻
Eligibility
To qualify for a return or exchange:
• The product must be unused, and in its original packaging.
• Requests submitted after 30 days from the delivery date will not be accepted.
To start a return, contact us at support@brushn.com with your order number and reason for return.
Items sent without prior authorization will not be accepted.
⸻
Promotional Orders
We do not accept free exchanges or returns on promotional orders (e.g. Buy One Get One Free, 50% Off, or Bundled Offers).
Returns and exchanges are available only for full-price purchases.
⸻
Exchanges
We offer a one-time free exchange on all full-price purchases.
If you choose to exchange your item, future refund requests for that same order will be forfeited.
⸻
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
• The item arrives defective, damaged, or incorrect,
We’ll gladly ship a replacement at no cost once verified.
However, refunds or replacements will not be granted if the product is damaged due to misuse or improper handling after delivery.
⸻
Exceptions / Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
• Used beauty or personal-care items
• Products purchased on sale or as part of a promotion
• Gift cards
If you have questions about a specific item, please reach out before returning it.
⸻
Refunds
Once your return is received and inspected, we’ll notify you of your refund status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note: it can take additional time for your bank or credit-card provider to post the refund.
If more than 15 business days have passed since approval, please contact us at support@brushn.com.